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DELIVERY INFORMATION
When your purchase anything from Louisville Overstock Warehouse, either online or at our weekend sale, you can choose to pickup the item yourself or to use our local delivery service. If you choose delivery, we offer professional, local delivery service right to your home for a separate charge.
Standard delivery within Jefferson County, KY or Clark/Floyd County, IN is $75-$150 depending on items purchased. Large purchases of multiple rooms of furniture typically add $25 per room.
Additional charges apply for deliveries outside of Jefferson County, KY or Clark/Floyd County, IN, in order to cover extra time & fuel costs. This surcharge of $25 is assessed per county line of distance.
Our primary delivery range is within 50 miles of the Louisville/Clarksville area; however, deliveries outside this area may be available and can be quoted.
The delivery fee pays for the delivery truck to come out one time. If your order has a mix of in-stock and out-of-stock items, delivery will occur once all items have been received into the delivery warehouse.
The delivery schedule operates Monday – Saturday from about 9am – 4pm though actual appointment times that are scheduled will vary based on delivery address and order size. They will contact you directly to set up an appointment for delivery, and they provide a 2-hour window several days in advance of the actual delivery.
On the day of delivery, the delivery service will also provide contact when they are at least 15 minutes away from your residence.
To reschedule a confirmed delivery, contact the sales warehouse ASAP. A cancelled delivery within 48 hours of the scheduled and confirmed delivery appointment will result in a handling fee. A no-show on a confirmed delivery appointment will result in a re-delivery fee.
Damage from the manufacturer is rare, but it does occur occasionally. Contact the sales warehouse immediately. We ask that you please fill out our short and simple damage claim form on the Warranty Submission page as well. We will work quickly to facilitate the necessary parts or replacement of your items if there is damage or parts missing. If the items were damaged upon delivery, Louisville Overstock Warehouse will assume the cost of redelivery. If problems are not submitted within 48 hours of delivery, then the claim may be denied beyond what’s covered by the manufacturer’s warranty.
If your purchase does not fit, contact us immediately. A team member will assist you in selecting different furniture. Please note that restocking fees will be required for special order furniture. Later delivery of reselected items will require another delivery charge, so please measure and confirm configurations before you buy.