TERMS AND CONDITIONS
If you request to cancel your order within 24 hours of being placed, we will fully refund all processed payments. After 24 hours, ALL SALES ARE FINAL. We sometimes make special exemptions to this rule, and only charge a 25% restocking fee, but this is done at our discretion. There are no cancellations or returns of received merchandise.
WARRANTY AND DAMAGE
We honor all manufacturer warranties on the products we sell. Specifics of warranty service will depend on the item, the nature of the problem, the manufacturer and your location. Further details on manufacturer’s warranties will generally be attached when you receive your new furniture. If you believe you have a warranty claim, please fill out our Warranty Submission Form
. Damage from the manufacturer is rare, but it does occur occasionally. If problems are not submitted within 48 hours of receiving, then the claim may be denied beyond defects covered by the manufacturer’s warranty.
We will do everything possible to restore your piece to new condition in as short a time as possible. Often this can be done by replacing the defective part with a new part from the manufacturer. If your piece cannot be restored to new condition, then we we replace it. If you picked up your order, you are responsible for any transportation needed. Please be aware that replacement merchandise and replacement parts may have to be special ordered from the manufacturer and may take some additional time to arrive.
We request that all purchases be picked up within 7 days of when we notify you of availability for pickup. Due to the constant flow of merchandise in and out of our warehouses, we cannot store your merchandise for an extended period. Purchases ready for pick up that are not received within 30 days will, at our at our discretion, will be restocked and deposits converted to an in-store credit. Special orders not picked up within 30 days will be assessed a restocking fee of 50% and the remainder will be converted to an in-store credit. This restocking fee is necessary to recoup the cost of placing your custom order, paying for its shipping costs, warehousing it when it arrives, transferring it to our sales floor, and waiting for the custom piece to sell. Abandoned orders that have been converted to in-store credits cannot be refunded.
The delivery fee pays for the delivery truck to come out one time. If your order has a mix of in-stock and out-of-stock items, delivery will occur once all items have been received into the delivery warehouse. The delivery schedule operates Monday – Saturday from about 9am – 4pm though actual appointment times that are scheduled will vary based on delivery address and order size. They will contact you directly to set up an appointment for delivery, and they provide a 2-hour window several days in advance of the actual delivery. On the day of delivery, the delivery service will also provide contact when they are at least 15 minutes away from your residence. To reschedule a confirmed delivery, contact the sales warehouse ASAP. A cancelled delivery within 48 hours of the scheduled and confirmed delivery appointment will result in a handling fee. A no-show on a confirmed delivery appointment will result in a re-delivery fee.
WEBSITE TERMS & CONDITIONS
The content of the pages of this website is for your general information and use only. It is subject to change without notice. In the event of a pricing error on the website, we reserve the right to cancel any orders resulting from such pricing errors. Neither we nor any third parties provide any guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).