Who is Local Overstock Warehouse?We are a national online retailer based in Lexington, KY since 2001. We are family-owned and operated. We have affiliates in Louisville, KY; Erlanger, KY; Cincinnati, OH and Evansville, IN who help process our online orders. Instead of traditional storefronts, we work out of warehouse locations to keep our overhead low & our prices the lowest in the nation.
Are You Open to the Public?We are NOT open to the public throughout the week. Our warehouse showroom is ONLY open to the public from Friday – Monday. See our Weekend Sale Info Page for more details about our next warehouse sale.
Do I have to pay sales tax?You only have to pay sales tax if you are having the furniture delivered to a Kentucky, Ohio, or Indiana address or if you are picking up the furniture directly from one of our affiliate’s distribution centers.
I live near a LOW affiliate, and I would like to buy furniture from your company. Do I have to purchase it online?No. We suggest that you come to our next Weekend Sales Event at our Warehouse store showroom if you would like to see the furniture before purchasing it. Occasionally we will also have items at our sale that are not online, so it is also an opportunity to see a different selection of home furnishings. And generally speaking, since we use these Weekend Sales to clear out closeouts & surplus inventory, our warehouse sale items are priced a little less than our normal pricing–so you can save even more. Please note: not all of our 5,000+ online products will be at each Weekend Sale. Weekend sales are used to clear out extra inventory at even higher discounts than seen online, but it is only a cross-section of about 10-20% of the items within our online store.
Do you offer catalogs?We have hundreds of items within our online store, but we do have access to more than 20,000 different products from our vendors. We do not offer our own printed catalogs to the public as the cost of doing so is quite high and would have to be added in to the price of our furniture. With the numerous vendors we carry and a large volume of items in stock, it is next to impossible to produce a complete online catalog that has every product our vendors carry and keep it 100% accurate and up to date. In the unusual event that you’re not able to find what you need on our website, we will give you vendor links to several of our suppliers’ websites that contain additional photos and product information.
Can you send me a manufacturer’s brochure?Due to frequent changes in styles, fabrics and finishes, most manufacturers don’t offer comprehensive brochures of their products. However, if there is an item you are interested in that is not shown on our website, we may be able to e-mail a link from a vendor’s website. Just head over to our Contact Us page, and send us a message with the manufacturer name and model # in which you are interested.
What happens when I give you my email information?We respect your contact information as if it were our own. We will never share, rent, or sell your contact information to another party. We use the contact information to pass on valuable information to our existing and prospective customers. Most of our customers appreciate the helpful hints and product information we offer and are pleased to receive this unique service.
What methods of payment do you accept?We accept: Cash, MasterCard, Visa, Discover, and Debit Cards. We do NOT accept checks of ANY kind (personal, business, etc.).
Can I cancel my order?If you request to cancel your order within 24 hours of being placed, we will fully refund all processed payments. After 24 hours, ALL SALES ARE FINAL. We sometimes make special exemptions to this rule, and only charge a 25% restocking fee, but this is done at our discretion. There are no cancellations or returns of received merchandise. We simply cannot afford to keep our prices as low as they are, and on top of that, absorb the cost of taking merchandise back. Furniture stores that offer this luxury do so by charging everyone higher initial prices. We ask you to help us keep our prices as low as possible by being 100% sure of your purchase before you make it.
How can you price your furniture so competitively?We have a low overhead operating structure. We do not have overpaid sales people. We work extremely hard & efficiently. Also, our prices reflect our enormous buying power. We are consistently adding affiliates to our online distribution area, and thus, we are becoming one of the largest, locally owned furniture outlets in the Midwest region. Because we buy in truckload quantities the manufacturers give us better prices than our competitors; in turn, we pass those discounts on to you, the customer.
What is your local delivery policy?When your purchase anything from Louisville Overstock Warehouse, either online or at our weekend sale, you can choose to pickup the item yourself or to use our local delivery service. We offer a professional local delivery service right to your home for a separate charge and the team will delivery and set up in the room of your choosing. Our primary delivery range is within 50 miles of the Louisville/Clarksville area; however, deliveries outside this area may be available and can be quoted. The delivery fee pays for the delivery truck to come out one time. If your order has a mix of in-stock and out-of-stock items, delivery will occur once all items have been received into the delivery warehouse. We do not offer “Free Delivery” and stores that offer free delivery are merely inflating their prices to ALL of their customers so they can give free delivery to the ones that spend the most. While we believe the delivery service we offer is valuable, we give our customers the opportunity to save money by transporting merchandise themselves. Check out our Delivery Information page for more information.
When can I expect my special order?Most items on our website are either in stock or available within 1-2 weeks from the time of the order. As soon as your order is received, we will send you an email with an ETA for your items. The order time quoted is our best estimate based on our experience with the furniture manufacturers. However, past performance is not always an accurate indication. Your purchase may arrive earlier or later than expected. Local Overstock Warehouse & our affiliates shall not be responsible for delays due to manufacturer production cycles, stock on hand, availability of materials, transportation difficulties, or any other cause beyond our control.
What if I’m unable to pick up my order when it’s ready?We would advise you to contact us about local delivery options. We request that all purchases be picked up within 7 days of when we notify you of availability for pickup. Due to the constant flow of merchandise in and out of our warehouses, we cannot store your merchandise for an extended period. Purchases ready for pick up that are not received within 30 days will, at our at our discretion, be restocked and deposits converted to an in-store credit. Special orders not picked up within 30 days will be assessed a restocking fee of 50% and the remainder will be converted to an in-store credit. This restocking fee is necessary to recoup the cost of placing your custom order, paying for its shipping costs, warehousing it when it arrives, transferring it to our sales floor, and waiting for the custom piece to sell. Abandoned orders that have been converted to in-store credits cannot be refunded.
Will I have to assemble my items?
Some minor assembly is required on most furniture items, such as screwing legs on a sofa, or attaching the back of a recliner to its base. Minor assembly requires no tools or the manufacturer provides them. However, some furniture items are delivered in carton, and require more involved assembly. If you purchase our premium delivery service, all items are inspected, assembled, and set up in the room of your choosing.
What if my delivery contains damaged goods?Damage from the manufacturer is rare, but it does occur occasionally. Contact your local sales warehouse immediately. If problems are not submitted within 48 hours of receiving, then the claim may be denied beyond defects covered by the manufacturer’s warranty. Manufacturer defects may not get caught at inspection (usually this is related to assembly of a piece, like holes mis-drilled, part doesn’t fit, etc.). If you notice a manufacturer defect, contact us immediately. We will do everything possible to restore your piece to new condition in as short a time as possible. Often this can be done by replacing the defective part with a new part from the manufacturer. If your piece cannot be restored to new condition, then we we replace it. If you picked up your order, you are responsible for any transportation needed. Please be aware that replacement merchandise and replacement parts may have to be special ordered from the manufacturer and may take some additional time to arrive. We ask that you please fill out our short and simple damage claim form on the Warranty Submission page as well. We will work quickly to facilitate the necessary parts or replacement of your items if there is damage or parts missing. If the items were damaged upon local delivery, Louisville Overstock Warehouse will assume the cost of redelivery. Local Overstock Warehouse & our affiliates are committed to your satisfaction, and we want your online purchase to be a great experience.
What if my order does not fit?
Confirm measurements and configurations of the items and make sure both the destination and the path can accommodate your items. It is ultimately your responsibility to make sure your purchase fits. If you picked up your order, we cannot guarantee that we can receive the item back and at minimum it must be free of any damage and must be in its original packaging. Special order items will require a restocking fee. If you purchased our delivery service and they cannot complete the delivery, contact us immediately and our team can help you select different items. Note that later delivery of reselected items will require another delivery charge.