WARRANTY SUBMISSION

GREAT CUSTOMER SERVICE IS OUR PRIORITY

If you have a warranty claim, damaged item, missing piece or any other request related to a problem with your order, we ask that you fill out the form below. Whether you purchased your items online or in store at one of our locations, all new items are backed by a full manufacturer’s warranty.

Please complete the form linked below. Here is what we need in order to process your submission:

  • One overall picture of the item
  • Two pictures of the problem area(s)
  • One picture of the serial number tag on the item

The clearer the pictures the more quickly we can assess and follow up. Be patient for the pictures to upload to the form. When then pictures finish uploading, you will be able to click the ‘Submit’ button. Once you complete the form linked below, you should receive an automated email acknowledgment with a claim number. If you do not receive that email within 10-15 minutes after submitting your claim, please check your junk folder and then reach out to us if needed.

Our claims team operates Mon-Fri 9am-5pm and makes every effort to respond to claims within 24-48 hours.

PLEASE COMPLETE THE FORM BELOW

Please enable JavaScript in your browser to complete this form.
Customer Name
Please submit the name listed on the order
Email
Thank you for confirming your email! It ensures that you will receive follow up from us.
This enables us to look up your order details
If you do not know the exact name, you can use a generic name (e.g., left recliner, sofa, dining chair, etc…). This information is helpful if you purchased multiple items with us.
Select the option the best reflects the general category
Click or drag files to this area to upload. You can upload up to 8 files.
1 overall picture of the item; At least 2 pictures of the problem area(s); 1 picture of the serial number tag on the item. Even if your problem cannot be seen in a picture, at least provide the overall picture and the serial tag picture. Thank you!