Thanks again for your purchase with us and we look forward to seeing you when you come to pick up. Before coming to pick up, please review this checklist to make sure you are ready for our pickup process.
☐ Plan for help if needed. We are happy for our warehouse team to help load your order into your vehicle. They will be as careful as possible, but they are not able to tie down your order and they are not liable for the vehicle when loading or liable for the product once it’s in your possession. So plan to bring help if you think you might need it.
☐ Bring tie-downs if needed. If you will need to secure the product in your vehicle, make sure you bring your own tie-downs. We don’t have any.
☐ Bring padding and protection for your order and vehicle if needed. If you’re purchasing anything out of the packaging like a floor model or clearance item, make sure you bring materials to protect the furniture and your vehicle. We might have some extra cardboard or plastic, but it’s no guarantee. We try to keep our warehouse as clean as possible.
☐ Inspect order if needed. If your vehicle is a rental or you’re traveling a long distance, you are welcome to inspect the order at the dock. Please try to let us know ahead of time so that we can prepare. Remember that if there’s any issue with your product that’s approved for a return or exchange through the claims process, it’s your responsibility to bring the item back to our warehouse.
☐ Please arrive during your appointment window. We will do our best to have your order pulled and ready for loading.
☐ Consider the weather. New furniture is packaged in cardboard and/or plastic but is NOT waterproof. We sometimes have extra plastic available, but cannot guarantee it. If the weather is threatening and you are not comfortable transporting your furniture, please reschedule your appointment via the confirmation link you received when you booked your appointment.
☐ You’re all set! We can’t wait for you to begin enjoying your purchase and look forward to seeing you soon!